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07-01-2016, 09:00 PM
An honorable member of the Coffee Shop Has Just Posted the Following:
Customer: My ticket number is 1234, Can i speak to engineer X?
Call Center Agent: He is already off duty Sir, I will need to pass your ticket to another Engineer to assist you
Customer: Can I speak to your Supervisor?
Call Center Agent: He is not in the office Sir
Customer: Can I talk to your Manager?
Call Center Agent: He is not around Sir
Customer: Can you give me the email address of your CEO?
Given this sort of situation, how would you deal with it?
Usually, it will very difficult to remain your cool.
Do you have any effective tactics to tell the customer off?
Click here to view the whole thread at www.sammyboy.com (http://sammyboy.com/showthread.php?223069-How-Would-You-Deal-With-Nasty-amp-Impolite-Ciustomers&goto=newpost).
Customer: My ticket number is 1234, Can i speak to engineer X?
Call Center Agent: He is already off duty Sir, I will need to pass your ticket to another Engineer to assist you
Customer: Can I speak to your Supervisor?
Call Center Agent: He is not in the office Sir
Customer: Can I talk to your Manager?
Call Center Agent: He is not around Sir
Customer: Can you give me the email address of your CEO?
Given this sort of situation, how would you deal with it?
Usually, it will very difficult to remain your cool.
Do you have any effective tactics to tell the customer off?
Click here to view the whole thread at www.sammyboy.com (http://sammyboy.com/showthread.php?223069-How-Would-You-Deal-With-Nasty-amp-Impolite-Ciustomers&goto=newpost).