Stupid SQ accidentally give 50% discount to Business class, now want to recover money

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An honorable member of the Coffee Shop Has Just Posted the Following:

If they fucked up their pricing, they should still honour it. Fucking SQ.





Travellers snap up half-price business tickets on Singapore Airlines after computer error


Christmas has arrived early for hundreds of travellers after Singapore Airlines business-class tickets were mistakenly sold for flights to destinations in Europe for as much as half their actual price.

The mistake has led to a dispute between the airline and travel agents around the country over who should foot the bill for the error.

Singapore Airlines loaded business-class fares for flights between Australia and London into a global booking system that travel agents use to sell tickets to their customers.

The cost of business-class tickets that should have sold for up to $6000 a piece for flights from December 8 was loaded into the global distribution system, or GDS as it is known in the travel trade, for as little as $3500.

Hundreds of tickets are understood to have been snapped up by travellers who were lucky enough to spot the bargain fares for seats on one of the world's most highly regarded airlines.

The airline was finally alerted to the error by Flight Centre.

However, Singapore Airlines has since told travel agents who sold the cheap tickets that they will have to seek the difference between the actual price and what they should have sold for from their customers, or foot the bill themselves.

A spokesman for Flight Centre said it became aware of the issue on Saturday and notified Singapore Airlines of the problem, which appeared to have been fixed on Monday.

"Basically, the fare showed up in the booking system that online and bricks-and-mortar travel agents use as a business-class fare," the spokesman said.

"We have a good relationship with Singapore Airlines and will continue to talk to its management team in Australia to hopefully ensure a good outcome for our customers who have been affected."

Singapore Airlines said it had advised travel agents of various options, including paying the difference to its lowest business class fare, travelling in economy class on the booked ticket, refunding the difference between the fare charged and its lead in economy-class fares or offering a full refund.

Read more: http://www.smh.com.au/business/aviat...#ixzz3KvK25ZV7


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